Shipping Policy

Last updated: September 2026

Thank you for shopping with us! We work with trusted fulfillment partners to deliver your orders safely and efficiently.

Order Processing

Orders are typically processed within 7-10 business days after payment is successfully received.

During periods of high order volume, holidays, or unexpected supply-chain disruptions, processing may take longer.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Shipping Times

Estimated delivery times vary depending on your destination and the shipping method available for your order.

As a general guideline:

• Processing: 1–3 business days
• Shipping: approximately 7-10 business days
• These are estimates rather than guaranteed delivery dates. Delivery may take longer due to customs clearance, weather, carrier delays, holidays, or other circumstances outside our control.

For some destinations, delivery may be faster or slower than the estimates above.

Tracking Your Order

Once your order has shipped, you will receive a tracking number by email.

Please allow up to 3 business days for tracking information to begin updating after your order has shipped.

If your tracking information does not appear to update immediately, this does not necessarily mean that your package is lost.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Any applicable customs duties, taxes, or fees that are not included in the purchase price or shipping charge are the responsibility of the customer.

Customs policies vary by country, and we recommend checking with your local customs authority if you have questions about potential charges.

Delayed or Lost Orders

Although we work with reliable fulfillment and shipping partners, delivery delays can occasionally occur.

If your order is significantly delayed or appears to be lost in transit, please contact us with your order number and tracking information so that we can investigate the shipment and assist you.

If a package is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order can be reshipped.

Damaged or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us within 30 days of delivery.

Please provide:

• Your order number
• Photos or video showing the problem
• Photos of the product and packaging
• A description of the issue

After reviewing the information, we will determine whether a replacement or refund is appropriate.

Returns & Refunds

For information about returns and refunds, please see our Refund & Return Policy.

For products fulfilled through our suppliers, return requirements may vary depending on the product and fulfillment location.

Please contact us before sending any product back. Do not send returns to the address shown on the original package unless we have specifically instructed you to do so.

EU Customers

If you are purchasing from the European Union, you may have statutory consumer rights, including a 14-day right of withdrawal for eligible distance purchases, subject to applicable legal exceptions.

Nothing in this Shipping Policy limits any mandatory consumer rights that apply to you under the laws of your country.

Contact Us

If you have questions about your order or shipping, please contact our customer support team through our Contact Us page.

We are happy to help!